Gaya APA

Klein, J, A. (2004). True change : how outsiders on the inside get things done in organizations (-). San Fransisco, C.A: Jossey-Bass.

Gaya MLA

Klein, Janice, A.. "True change : how outsiders on the inside get things done in organizations". - San Fransisco, C.A: Jossey-Bass, 2004. Text.